communication

In my teaching I have found that students can sometimes be surprisingly credulous about what is being communicated to them by images, whether it’s conveyed by a doctored photo or in the nonverbal message sent by a carefully selected image accompanying a story.   Even my friends who should know better do not always think as critically about images as they might about text.

Here’s an example.  As soon as Sarah Palin got selected as McCain’s running mate, I started getting emails circulating this photo of her:

My first thought was, “how can a middle-aged woman who’s borne several children look that good in a bikini?!”  The people who forwarded this were trustworthy enough, but I knew you can’t always believe what you see, when it comes to online images.  So, I did a little digging and came up with this original, on the blog ‘Urban Legends‘:

The blog author notes that “the resulting montage was obviously intended to satirize Sarah Palin’s image as a ‘gun-toting beauty queen.’” It was an early entry in the contest to come up with the funniest sendup of this suddenly buzz-worthy candidate, though it was soon trumped by the Tina Fey imitations, which used video to even greater effect.

I have used this type of Photoshopped image to help students recognize that they should be cautious about the source and substance of material they find online, including images, and just because they agree with the politics of the sender does not absolve them of the need to think critically.  The not-too-difficult search for the origin of the image also makes a useful, topical lesson for students in how we can use the vast amount of chat, data, news, and info online to check facts against many reliable sources until we come up with something close to ‘the truth.’

Now I have to sign off and go catch up on the news, from my favorite hard news source, The Daily Show with Jon Stewart!

If Barack Obama is elected President on November 4th, it will be in large part because of the sophisticated way his campaign has communicated with the American public.

I was in Michigan this past weekend, and drove past the “North Oakland County Victory Office” of the McCain Campaign, just west of Pontiac, twenty miles north of Detroit. A placard near the street read “Get your McCain-Palin lawn signs here!” The building looked like a small bait shop, set back from the road, in the middle of a big parking lot with few cars. No one seemed to be there. On a Saturday afternoon. A month before the election.

This could have been a reaction against the McCain campaign deciding to give up on Michigan late last week. But when compared to what I’m reading about Obama’s organization, the two campaigns are running entirely different ground games. A few examples of what Obama’s been doing:

Here’s an ad that the bluegrass legend Ralph Stanley made in support of Obama. It’s in heavy radio rotation in Virginia:



Here’s a report from the Fulton (MO.) Sun, about the Obama campaign’s use of TTY devices to call hard-of-hearing voters.

Here’s a link to the iPhone Obama Application (pictured at right), which sorts contacts by state (putting battlegrounds at the top), and makes it easy for individuals to find their way to campaign events, make calls on behalf of Obama, or get details on the candidate’s take on particular issues.

The Obama campaign bought a tv channel on the Dish Network. Channel 73 will be playing all-Obama programming through the election.

Here’s some reporting on the campaigns from fivethirtyeight.com; a couple of bloggers have visited both campaigns’ offices throughout Colorado and Missouri. Key section:

Let’s be clear. We’ve observed no comparison between these ground campaigns. To begin with, there’s a 4-1 ratio of offices in most states. We walk into McCain offices to find them closed, empty, one person, two people, sometimes three people making calls. Many times one person is calling while the other small clutch of volunteers are chatting amongst themselves. In one state, McCain’s state field director sat in one of these offices and, sotto voce, complained to us that only one man was making calls while the others were talking to each other about how much they didn’t like Obama, which was true. But the field director made no effort to change this. This was the state field director.

The McCain offices are also calm, sedate. Little movement. No hustle. In the Obama offices, it’s a whirlwind. People move. It’s a dynamic bustle. You can feel it in our photos.

Finally, for those who think Obama’s been too reticent to hit McCain hard: think again. Much of the more aggressive and negative stuff is happening on a subterranean level (although that’s about to change with a national ad on McCain and the Keating Five). Spanish language commercials (radio and tv) are running in New Mexico, Colorado, and Nevada tying McCain to Rush Limbaugh, saying he has “dos caras,” or “two faces.” This morning I heard a report featuring a call from a Virginia Obama-supporter to an undecided voter. It began with a reminder that John McCain would be the oldest President ever elected. The caller then brought up the specter of McCain’s death, talked about Sarah Palin’s embarrassing interview with Katie Couric, and then asked the person on the other line if they really want her as their President. In national tv appearances and the debates thus far, in recognition of Obama’s campaign against “politics as usual,” the candidate and his running mate have avoided a negative or derisive tone or even challenging Palin. I think Biden probably could have field dressed Palin last week had he wanted to. Instead, he treated her and her substanceless winking — to paraphrase Garry Shandling– like how “Johnny Carson treated Charo.” (It’s only fair when acknowledging Palin’s winking to also note Biden’s botox. He did, however, answer a few of the questions). At the local level, the Obama campaign has a bit tougher.

There’s a direct correlation between the sophistication of the Obama ground game and the Democratic gains in affiliated voters. In Pennsylvania, registered Democrats outnumbered Republicans by 486,000 in 2000 and 580,000 in 2004. Now? 1.15 million. In Nevada, four years ago Dems trailed by nearly 5000 registrants. They currently hold an 80,000 voter edge. In Florida, the Democrats have added 130,000 more voters than the Republicans over the past four years. If you’re an Obama supporter, those numbers are very encouraging.

Other factors explain this swing, including the unpopularity of the current administration and the downturn in the economy. But it would be foolish to discount the effectiveness of the Obama machine in organizing its base, supporting voter registration (especially among the young), employing technology, and effectively tailoring its message to particular constituencies. Obama and Biden know who their audiences are, and how to speak to them.

McCain Palin

Admittedly, I haven’t been following the McCain campaign as closely as Obama’s, but I’ve seen no evidence that there’s much innovation or energy at its core. Yes, Palin has fired up the Republican base. But has that led to more organizing or a flock of volunteers in key locations? Aside from McCain’s increasingly negative ads and his hope that the economy becomes less central to the campaign, a few yard signs are all I’ve really seen.

* Late update: Ben Smith has a piece in Politico on Obama’s “quiet efforts” to target black voters… subterranean for real.

Among the many things were interested in, here at cac.ophony, are the roles of context, genre and different types of media in shaping communication. (The medium is the message, after all.) Given this, and iIn anticipation of the soon to be televised presidential debates, we give you a provocative tidbit to chew on. Here, via if:book, is a remarkable interview with Marshall McLuhan from the Today show in 1976, in which the famed theorist of media analyzes the televised presidential debates of that year and argues that the tried and true genre of the presidential debate is “completely the wrong form for the medium of television.” Bob Stein of if:book notes that

it’s hard to imagine an interview like this on the Today show of 2008. It goes on for ten uninterrupted minutes; there are no cut-aways to video footage or text crawls at the bottom of the screen; and most significantly McLuhan speaks his mind, critical of the mechanisms of political discourse to an extent unimaginable in today’s sanitized mass media landscape.

[youtube]http://www.youtube.com/watch?v=ZF8jej3j5vA[/youtube]

After a long process, my school has decided to move to Microsoft Outlook/Exchange 2007.   I realize that this is 2008-06-02_2119bucking the trend to move towards outsourced email with Google’s Apps for Schools and Microsoft Live, but these systems did not meet our requirements.  I use Gmail for my personal email and am very happy with it, but we felt that for an enterprise, it were not quite ready to go in that direction.

What is exciting about this move is that we will have better basic email functionality for our basic email users  and more advanced functionality for many of our high end users.  The basic functions include:

  • HTML email support
  • Outlook Web Access — A much improved web user email interface
  • Advanced search
  • HTML mailto: support so our SIS email class and email parents links will work
  • A standard, clean user interface for our community

The advanced features include:

  • Industry standard calendaring
  • Integration with many of our installed databases
  • PDA/Phone integration

As we migrate, the one space in FirstClass that is not replicated in Outlook/Exchange is the conference.  We will be using Group mail lists, Outlook Public Folders for some of these conferences in addition to Moodle forums and possibly some Drupal or other open source forum software.  The result is that we’ll be moving to web apps being the center of our universe with our email system driving us in that direction.

I’ll be posting more along our migration road. 

I’ve created a documentation web site for this project here.  What do you think?

Occasionally, the associations of a particular word become more powerful than its meaning. For me and many others studying social media, the word community is just such an example. In general, the word community is a sociological term; it is used in reference to the study and classification of human socities. The term dates back to the 14th century from the Old French communité, from the Latin communitatem/communitas meaning "fellowship" and a "community of relations or feelings," which is also directly connected to the term communis, meaning "common, public, general, shared by all or many" (see common).

umbrellaIt's a large, umbrella-like term that can range in scale from groups of people to groups of nations. It can refer to a society at large, a common character (as in a community of interest), and as a social activity (see community of practice). Groups sizes and participation within communities ranges from small to large, with many large communities being sustained by the efforts of a small groups residing within in them. Again, this simple illustration points to the complexity inherent in the term.

What threads together the wide range of definitions of community is the notion of likeness, a shared commonality, a tie that binds people or groups of people together.

In her article Blogs as Virtual Communities: Identifying a Sense of Community in the Julie/Julia Project, Anita Blanchard cites a definition of virtual community that seeks to differentiate a virtual community from a virtual settlements from a sense of community (Blanchard, 2004). Several of Blanchard's sources for the definition of a virtual community try to affix them with the same characteristics as concrete ones, ignoring the affordances of social software (which, to be fair, was still in early stages of development when they were probably conducting their research in the mid-to-late 1990s).

With the ridiculously easy group forming capabilities ushered in by the Read/Write Web, the use of the term community has spread even wider and farther. The term is used so broadly that it sometimes feels like it can apply to practically any group or grouping of people. But that's not quite right either. For example, Shirky (2008) notes, "an audience isn't just a big community; it can be more anonymous, with many fewer ties among users. A community isn't just a small audience either; it has a social density that audiences lack" (p.85). On the Web, however, the elasticity of our handy term is once again put to test.

Now here's where things get a bit dicy. Shirky (2008) points out that Read/Write tools provide a platform that makes every webpage a "latent community" (p 102). He elaborates:

"Each page collects the attention of people interested in its contents, and those people might well be interested in conversing with one another, too. In almost all cases the community will remain latent, either because the potential ties are too weak (any two users of Google are not likely to have much else in common) or because the people looking at the page are separated by too wide a gulf  of time, and so on" (p. 102).

This is quite a peculiar, yet equally intriguing notion of community. Each webpage serves as a virtual space that can potentially unite people by serving a common interest. In essence, the Read/Write Web provides a new space for people to settle, commune, share, and cooperate.

What this suggests is that more people now have the ability to communicate and tie into to one another than ever before. We are witnessing the restructuring of organizational structures and the management of information on a scale never before heard of. As Shirky (2008) again points out,"any radical change in our ability to communicate with one another changes society" (p. 106). But here's the part that Shirky adds that also allows us to see things differently:

"Communication tools don't get socially interesting until they get technologically boring" (p. 105).

In other words, it's not the invention of the tool that holds value; it's the tool's ubiquitousness that contains the value which ultimately leads to profound social changes.

Similarly, the tools that support virtual communities probably won't be very interesting until they become invisible, everyday components in our lives. For some, this is already the case and as such we are beginning to see new and powerful means to share, commune, and identify with one another. For example, I have found a simple tool like Twitter has allowed to both collapse and expand my professional and personal networks whether I am at work, on a plane, at my desk, or on the beach. Such a powerful little application that limits my choices but by doing so allows me a tremendous amount of freedom to connect, share, and cooperate within its boundaries.

booksSo while I pretended to desire a limited use of the term community, in reality, I like the fact that the term resists fixity. To paraphrase Victor Hugo, when a language becomes fixed, the human intellect also becomes fixed. While there are degrees of fixedness in language which allows us to function in a state of seeming normalcy, the dividing line between elasticity and fixity in a language is never usually easy to determine. Likewise, the need to limit our current definition of virtual community could potentially limit its potential range of meaning and applicability.

For the most part, it is fair to say communities exist in some form or another across societies, and that they all share such similarities as membership, boundaries, norms, forms of exchange, and often shared emotional connections (Blanchard, 2004). With the introduction of social media, the term community now equals a mix of social and technological factors that should continue to evolve and adapt over time.

References:

Blanchard, A. (2004). Blogs as Virtual Communities: Identifying a Sense of Community in the Julie/Julia Project. In L.J. Gurak, S. Antonijevic, L. Johnson, C. Ratliff, & J. Reyman (Eds.), Into the blogosphere: Rhetoric, community, and culture of weblogs. Retrieved 28 April 2008 from http://blog.lib.umn.edu/blogosphere/blogs_as_virtual.html.

Shirky, C. (2008). Here comes everybody: The power of organizing without organizations. New York: Penguin Press.

I’ve spent a great deal of time over my past 10 years as a Technology Director implementing new technologies that automate data systems (multiple student information systems, admissions, development, and business office systems), allow easier communication (e-mail), and help teachers teach and students learn (blogs, wikis, moodle and other communications tools).

We use FirstClass as our e-mail server and over the past couple of years, we have had some big gripes with FirstClass.  They have released server updates with big bugs and their support leaves much to be desired.  So earlier on this year we began to evaluate different communications platforms.  We started by defining criteria that we would use to evaluate each platforms.  Then we installed or tested Google Apps for Schools, Microsoft Live, Novell GroupWise and Microsoft Exchange 2007 .  We’re a Microsoft school and the only system that fit a majority of the criterion was Microsoft Exchange 2007.

So we went to user testing.  Most users who tested Exchange and Outlook gave us very positive feedback.  I’ve spoken to multiple Network Admins and Directors of Technology who give good reviews to Outlook.  I have evaluated it myself and really prefer its user interface to that of FirstClass.

But, with all of those positives, I still ask: What are the benefits of changing systems?  What are the benefits to asking 200 faculty and staff and 400 students to learn a new system that pretty much does the same thing they were doing on FirstClass?  The send and receive e-mail.  That’s what most people use e-mail for, right?

Yes, there will be a many administrators and staff who will have a system that makes their lives more convenient.  There may be some teachers who use the document sharing and collaboration tools built into Exchange 2007.  The Microsoft Office integration is much tighter and our Student Information System had an e-mail class roster link that will actually work correctly.  Web site links from e-mail will work correctly and we won’t have to be deleting and reconfiguring FirstClass folders that have become corrupted.  There is easier support for administrator, faculty and student handheld devices.

But does this list tip the scale?

What about the time it’s going to take to train all of the faculty, staff and students to use this new system?

It this technology for technology sake, even with the improvements we will see?

I wonder this about many of the changes that are coming down the pike such as Windows Vista and Office 2007.

I see all of the great things that I could be doing with faculty next fall to integrate technology into the curriculum at our school and then realize that changing to Exchange might delay them.  Or it might make thing easier.  Is it worth it?

I know you can’t answer this question, but it’s the one won’t get out of my head right now.

I yearn to think more about teaching and learning with technology and find myself hung up on seemingly surface level decisions about our e-mail system.  I’m definitely feeling a bit frustrated.

Thanks for listening.  I’ll update you once we make a decision.

Photo from: http://flickr.com/photos/priddy/3507724/

NJECC did a great job with their conference today. Thanks to all who contributed to the conversation.

The technology worked and as promised, here are my slides and a number of other resources from my network.

From Twitter:

From vvrotny:

From elemenous:

From scmorgan:

From participants:

NJECCI’m at the New Jersey Educational Computing Consortium Annual Conference today.  I’ll be presenting on Creating Connections that Foster Global Collaboration in Your Classroom.

Mark Prensky is keynoting.  I’ve never seen him live before, so I’m looking forward to seeing him live.

Over the past two weeks arvind and I have discussed Social Networking on our webcast over at EdTechTalk.  The first show consisted of us discussing facebook social networks from the faculty perspective based on the Ohio Education Association’s recommendation that educators delete the social networking  accounts.  Here is the first show: 21st Century Learning #58: A Discussion of the Issues Surrounding Social Networking Between Faculty and Students

The second week we were excited to have four students join in the myspaceconversation.  They mostly agreed that it was a good idea to keep some separation between school and our personal lives but had some great insights into how these different media are merging — including the thought that teachers and students might be blackberry texting each other before long.  Here’s a link to the second show: 21st Century Learning #59: Students Discussing Social Networking between Faculty and Students.

I think that these two pieces are a good orientation to social networking for faculty and administrators around the world.  If you’re interested in this topic, you might also want to check out: EdTechTalk #80 with Tom Wood, cyber safety advocate

What do you think? What would you add or subtract?  What social networking resources do you use?

 This year is a rebuilding year.  As I wrote about in my reorganization post in the summer, I have three new staff members in my department this year.  We are physically 12_11_2007 08_02 AMspread all over the school, creating divisions that can negatively effect department cohesiveness if we do not stay in frequent contact.

To work around this, we’ve been meeting bi-weekly as a whole department.   I meet daily with my Network Administration and Technical Support Specialist.  I have also scheduled bi-weekly meetings with individual department members.  I know, you’re saying, that’s a lot of meetings.  But these meetings are critical to keeping things going.  To check in and move projects forward.  To know how my staff is feeling.  As we grow more cohesive, I can see taking some time off of these meetings, but for now, they are critical. 

In the support staff meetings, we have been digging through our network settings (active directory policies, Internet settings, and router and switch configs), desktop and laptop image  creation and configuration, policies and procedures, and how to communicate with faculty and staff.  These conversations allow us to share best practices.  It allows us to know what our technical issues are and to wrestle with making decisions for next September. 

In full department meetings, we started by discussing how we are communicating internally, what we have been doing over the semester, and which tools we will be rolling out to the academic community over the next year.  We’ve used so many different technologies over the past few years, that keeping up is tough.  So we created a list of the department blog, wiki, and our web help desk.   We discussed how to use each one.  We use these tools in our day to day work with the school and the department.     

So is this and effective management technique? 

In order to evaluate them, I need to look back to the goals of my department:

  • To provide reliable and consistent access to technology for students, faculty, and staff
  • To develop technology skills in students, faculty and staff that support the curricular goals of the school

If I measure us against those goals, we are definitely more prepared to support our faculty and staff. This is a slow process because we are going through all of our configurations with a fine tooth comb, but we’re fixing support issues that have been nagging us for years and we’re looking to the future for major improvements.

On the classroom integration front, I see progress in taking our more technology savvy faculty to the next level.  We are also making progress in implementing student and faculty curriculum standards.  We are building out our Intranet where we can support Wordpress MU, Gallery, Moodle, and some group Drupal sites.  We’ll be concentrating on how we use these tools in the spring.

How do you manage staff transitions?

How do you keep a dispersed department cohesive?

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